Terms for the Mit Kvindeliv app.

The app is published by Mit Kvindeliv ApS, CVR 46844505, Rislundvej 3, 8240 Risskov, Denmark, hej@mitkvindeliv.dk. The medically responsible doctor is Sara Koed Badre-Esfahani, specialist in gynaecology and obstetrics, PhD.

The app helps you follow your body and your symptoms. You can:

• keep a diary every day: mood, bleeding, three symptoms and how they affect your everyday life
• see your progress over time and your treatment
• read about your symptoms under “Learn more”
• book a free consultation with Sara

If you are a patient of Mit Kvindeliv, you can also see your appointments, notes from the clinic and invoices, write to Sara in the chat and share your diary with her.

The app is free. There are no ads and nothing to buy in the app. Consultations at the clinic are paid for under the clinic’s terms; your invoices can be seen in the app, but not paid in it.

• The app is not for emergencies. If you need medical help right away, contact your own doctor or the out-of-hours medical service. If symptoms are life-threatening, call 112.
• The app does not replace a doctor. It makes no diagnoses, and it does not interpret, assess or warn based on what you record.
• The app does not predict ovulation and cannot be used as contraception.
• The texts under “Learn more” are general knowledge. They are not advice about you in particular.

If you are unsure about your health, talk to your own doctor or book a consultation with us.

• The app is for women over 18. If you are under 18 this year, you cannot create an account.
• An account is for one person. Do not share it with others, and do not let others log in with your email, your mobile number or your Apple or Google account.
• Protect access to your email and your phone: whoever has them can log in. In the app on your phone, you can lock the app with Face ID under Profile, Privacy and security.
• Give correct information, for example your year of birth.

If you are a patient, you log in with your mobile number and a code we send to the email the clinic has for you. If you have a free account and become a patient, you can link the account to the clinic under My doctor.

The chat is for patients the clinic has opened it for. You will usually get a reply within 1–2 working days. The reply time is a guideline, and the chat is not for emergencies: in an emergency, call 112.

Write about your own care. Sara can end a conversation and write a note in your medical record based on it. Read more in the privacy policy, section 6.

You can book a free, no-obligation 15-minute video consultation with Sara, in the app or on the website. You can have one upcoming free consultation at a time. The times are in Danish time, and Sara sends you a link to the video call by email before the call. If you cannot make it after all, let us know at hej@mitkvindeliv.dk. There is no cancellation fee for the free consultation. The clinic’s cancellation fee only applies to paid consultations you arrange with the clinic afterwards, and the clinic’s terms apply to them.

Your information is yours. We never sell it and never use it for ads. What we store, why, for how long, and how you download or delete it is described in the privacy policy for the app.

• You can delete your account at any time under Profile, My data and consents, “Delete my account”. What you have shared with Sara, and your medical record at the clinic, stay with the clinic.
• You can also just withdraw your consent to store and keep the account.
• We delete a free account that you have not used for 24 months. We send an email 30 days before, if we can.
• If someone uses the app in breach of the terms, for example by sharing an account or misusing the chat, we may close the account.

We develop the app continuously and may change, add or remove features. We do what we can to make the app work, but we cannot promise that it is always available or free of errors.

If we change the terms significantly, we tell you in the app before the change applies. The current version is at mitkvindeliv.dk/en/app/terms.

If you are not satisfied with the app, write to hej@mitkvindeliv.dk. You can send complaints about healthcare treatment to the Danish Patient Complaints Board (Styrelsen for Patientklager), and complaints about our processing of your information to the Danish Data Protection Agency (Datatilsynet).

The terms are governed by Danish law. They do not limit your rights under mandatory law.